Contact
I Ching Oracle is run by one person. Whatever you need — support, a refund, a privacy request, or a correction — write to us and it will be read and answered by the operator personally.
What to write about
Support & technical help
The deck will not load, a card will not draw, or a download fails.
Billing & payments
You were charged but nothing arrived, or the amount looks wrong.
xdr_) if you have it.Refunds
You bought credits and have not used them, and want a refund.
Privacy & data requests
Access, correction, export or deletion of your personal information.
Content corrections
A hexagram name, translation, sequence or attribution that looks wrong.
Rights & reports
Copyright or trademark concerns, or content that breaks our acceptable use rules.
Before you write
Including a few details lets us answer in one reply instead of three:
- the email address you used at checkout, if your question is about a purchase;
- your order reference (
xdr_…) if you have it; - the browser and device you were using, for anything technical;
- a screenshot, if something looked wrong on screen.
Please do not send us your card number, CVV or full payment details — we never need them, and we do not store them. If you need to query a card charge, the order reference and the last four digits of the card are enough.
Where your payment appears
Payments on this site are processed by Waffo Pancake, which acts as merchant of record for the transaction. Depending on your payment method, the charge on your statement may therefore appear under Waffo Pancake or the payment method you chose rather than under I Ching Oracle. If you do not recognise a charge, email us before disputing it — we can usually identify and resolve it the same day.